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Shipping Policy/FAQ
How do you ship orders?
All orders are shipped using Chit Chats, a trusted courier partner that allows us to provide reliable service at lower costs.
Do all orders come with tracking?
Yes! Every order includes tracking, so you can follow your package from the moment it leaves us until it arrives at your door.
Where do you ship from?
All orders ship directly from our studio in Vancouver, Canada.
How long does shipping take within Canada?
Domestic tracked shipments usually take 2–10 business days, depending on your location.
How long does shipping take to the U.S.?
U.S. orders typically arrive within 4–9 business days. Please note, due to the current U.S. tariff situation, shipping costs are temporarily higher to cover customs and duties.
What does DDP (Delivered Duty Paid) mean?
DDP means all duties and taxes are covered upfront. U.S. customers won’t face any surprise fees on delivery—what you pay at checkout is final.
Are there extra customs or duty fees for U.S. customers?
No. Since we ship DDP, all duties and taxes are already included in your order.
Do you ship internationally?
Yes, we ship worldwide! International orders may take longer depending on your country’s customs and postal services.
How long does international shipping take?
Most international orders arrive within 4–27 business days, but delivery times may vary due to customs or local courier delays.
Can you guarantee delivery times?
We provide estimated delivery times, but exact arrival dates cannot be guaranteed since shipping delays can happen outside our control.